Shiloh Jentech specialises in IT support for business with up to 250 up employees.

Regardless of whether your business has 2 employees or 2000 employees there is no reason why you should have to settle for unreliable, frustrating IT solutions or support. At Shiloh Jentech we strive to ensure that you get the best value for money from your IT solution.

We understand that computers aren’t going to be your main priority all of the time, you would probably prefer that they work quietly in the background allowing you to focus on your business. It’s for this reason that your business and your businesses IT needs become our focus. We will work closely with your business to develop a comprehensive understanding of your business so that when recommending your IT solutions we are able to recommend the most suitable solution, the solution that is ultimately going to provide your business with the best value for money.

We understand that computers aren’t going to be your main priority all of the time, you would probably prefer that they work quietly in the background allowing you to focus on your business. It’s for this reason that your business and your businesses IT needs become our focus. We will work closely with you to develop a comprehensive understanding of your business so that when recommending your IT solutions we are able to determine the most suitable solution, the solution that is ultimately going to provide your business with the best value for money. As part of the Shiloh Jentech support service your business will receive:

IT System Health Check

One of the greatest sources of frustration and cost with IT comes from poorly configured and poorly maintained systems. A Shiloh System Health check will ensure that your IT system is running as efficiently as possible. A senior Shiloh Jentech technician will take a strategic analysis of your businesses IT System and will review:

• Current network storage requirements and capacity
• Future network storage requirements
• System configuration including networking and routing configuration
• PC and Laptop system specifications
• Microsoft licensing legality
• Backup Configuration and completion
• Anti Virus Protection coverage
• Any other points of concern

Dedicated UK Support Team

Your business will be supported by a UK based team with your business having named and dedicated support helpdesk. In addition to this your business will be allocated a small team of Senior Technicians to ensure that any work completed on your business IT system is completed by someone who has a comprehensive knowledge of your business and system.

Shiloh Insight Monitoring

Shiloh Insight monitoring is designed to provide you with the peace of mind that your IT equipment is constantly being monitored by our helpdesk team. Critical elements of your IT system are monitored and in the event of potential system danger arising a warning is sent to the support team monitoring your system. Because the warnings that Shiloh Insight provide are proactive it allows any potential problem to be addressed and resolved before it becomes a hindrance to your business.

Guaranteed support response times

You don’t have to be worried about waiting around for someone to call you back when working with Shiloh Jentech. You are guaranteed to get a response from Shiloh Jentech within 1 hour of logging your call, in addition to this you will be constantly updated on the progress of your support incident from beginning to end.

Print Cost Analysis

Shiloh Jentech have partnered with The Danwood Group. The Danwood Group is Europe’s largest supplier of office printing equipment and document management solutions within Europe. They are the UK’s number one independent partner for Sharp, Xerox, Panasonic, Samsung, HP and Konica Minolta.

In partnership with Danwood we can offer your business the following:-

• Product independence resulting in greater choice.
• A range of customisable options to fit your exact needs.
• Print costs are tightly managed and controlled.
• Enhanced information security and reduced risk.
• Local and personal service
• Reduced environmental impact of your day to day operations.
• Consultancy approach – Insatsu Chosa® and Print Audit.
• A 370-strong engineer team to maintain high service standards.
• Flexible financial arrangements.
• Total commitment to long term business relationships.